SBS SMART SKILL CENTRE, ROPAR

Courses Details

Customer Care Executive

Brief Job Description: The individual is responsible for handling customer inquiries, providing information about products and services, resolving customer complaints, and ensuring customer satisfaction. The individual will communicate with customers through phone calls, emails, or other communication channels, maintain accurate customer records, follow up on customer requests, and coordinate with relevant departments to provide timely and effective solutions.

Personal Attributes: The job holder should have good communication and interpersonal skills, a customer-oriented attitude, and the ability to listen carefully and understand customer needs. S/he should be polite, patient, courteous, and empathetic while interacting with customers. S/he should possess problem-solving skills, basic computer knowledge, the ability to handle customer queries and complaints professionally, and the willingness to learn. S/he should be well-organized, responsible, and capable of working effectively both independently and as part of a team.